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FREQUENT QUESTIONS

  • · How can I get to the Hotel? see the "Location" section
  • · How far is the Hotel from Barcelona / Girona Airport? We are 78 km from Barcelona airport and 48 km from Girona airport.
  • · What time can I enter the room? The entrance (check-in) will be from 1:00 pm and the departure (check-out) will be until 10:00 am.
  • · Is the entrance to the hotel open during the night? You can enter and leave the hotel at any time of the day and night. Our reception is active 24 hours a day.
  • · What should I do to make sure I have a room with SEA VIEW? You have to make a reservation for a Vista Mar room. You can also request the change of category by email. You will be informed about the supplements and availabilities.
  • · Is it possible to book without a credit card? For online reservations through the website of our hotel, we accept only credit / debit cards. If you request it by email, you can also set your reservation by bank transfer.
  • · What credit cards are accepted? VISA, MASTERCARD, MASTER. We do not accept AMERICA EXPRESS.
  • · What does the NON-REFUNDABLE rate mean? Said rate is the cheapest, because it does not allow changes or cancellations without expenses, which will be 100%, that is, in no case will the amount be returned.
  • · How old is the child rate? Up to 11 years old it is considered a child rate. With 12 years or more, he is considered an adult.
  • · How old is the baby? Up to 1.99 years is considered a baby rate, which has no additional cost.
  • · How can I request the crib? Do you have any additional cost? Cots are free for small travelers. You must request it in advance by phone, email or at the time of making the reservation specifying it in the observations.
  • · Are the slides and Splash zone open all season? The slides and Splash zone are open from 05/18/2019 to 09/15/2019 both included. The pool is open from the opening to the closing of the Hotel.
  • · How old can they access the slides? To be able to pull the slide in compliance with safety regulations, the child must have a minimum height of 1.10 cm.
  • · What is a triple room? The room has two double beds or a double bed and a single bed, depending on availability.
  • · What is a quadruple room? The Quadruple room has two double beds. We do not have rooms with 4 single beds.
  • · How does the air conditioning work? You can autonomously regulate the air conditioning in each room during the summer months.
  • · What is the room equipped with? Select the room that interests you on our website and check your equipment.
  • · How does the Internet work at the hotel? It is free, both in common areas and in the rooms.
  • · Are there foods for lactose intolerant, celiac, wheat allergic or diabetic? Yes, let us know in advance and prepare the right products for your arrival.
  • · How can I get a bicycle / car? Our reception will help you with the rent.
  • · Are there hot drinks available in the room? There is a rental service for water heaters for the rooms, with a deposit of € 10, which will be returned upon delivery of the keys.
  • · Can I rent an iron? There is a plate rental service for the rooms, with a deposit of € 10, which will be returned at the time of delivery.
  • · Is there a pool towel or do I have to bring it? At the reception, we have towels for the pool. A deposit of € 10 per towel is left and you can change the necessary times during your stay. The deposit will be returned when the towel is finally delivered.
  • · Is there a computer or printer at the hotel where guests can print? At the reception there is a printing service for airline tickets, from PDF file, Price: € 0.50 / ticket. (boarding passes, etc.)
  • · Can I order tourist routes and call taxis from the hotel? Yes, at the hotel reception we will recommend excursions and departures.
  • · What if I forgot something when packing? In the town there are supermarkets and shops where you can get toothbrushes, combs, nail files, shower caps, shaving sets, bandages, shower gel, toiletries, shoe-cleaning sets, sewing items and umbrellas to a Reasonable price.
  • · Is there a breakfast buffet at the hotel? Enjoy a wide selection of delicatessen in our breakfast restaurant.
  • · Lunches and dinners at the hotel and the surroundings? There are all kinds of restaurants with international and national cuisine in the surroundings of the hotel.
  • · What does the Half Board include? Includes breakfast and other food service, being able to choose lunch or dinner. Drinks are not included, only machine water enters.
  • · What does the Full Board include? Includes breakfast, lunch and dinner. Drinks are not included, only machine water enters.
  • · What does the All Inclusive include? Includes breakfast, lunch and dinner, and white label drinks. Bar service from 10:00 to 23:30 (white label). Other brands have a 50% discount). Snaksbar service from 10:00 to 18:30 (pool bar) with fastfood (potatoes, kebabs, hamburgers, etc.) and cocktails.
  • · Can I bring my pet? No, pets are not allowed.
  • · What power connection do I need for my electrical devices? The current is 220 volts.
  • · Can you reserve the Parking? What is the additional cost? You can not reserve parking spaces. It has an additional cost of € 10 per night.
  • · From what age can the child leave the mini club? From the age of 4. Children under 4 must be accompanied by parents.
  • EVERYTHING IS ADVANTAGES!
  • · Do I have any advantage in the assignment? Yes, we always assign our customers the best room available within the category.
  • · Without intermediaries? This will avoid communication errors. The information passes through us directly.
  • · Direct communication, how can you help me? Before, during and after. We are at your disposal whenever you need it, and we will give you the most accurate information about our establishment. We advise you to get your reservation right.
  • · What is that instant confirmation? From the moment you make the reservation, it enters our system instantaneously, since there are no intermediaries. The confirmation of availability will be effective at that time and you will avoid overbookings and detours to other hotels.
  • · Direct payment at the hotel? Yes, you can pay your reservation directly to your arrival, without haste, provided that the conditions of the rate do not say otherwise.
  • · What if I have a problem with my reservation? You will manage it directly with us and we will do everything possible to solve it as soon as possible.
  • · How do I know that the reservation is 100% secure? Your browser will verify at the time of payment that the site is secure, showing the "green lock". In addition, your data will be treated according to the LOPDE, and your credit card will be hosted in a system accessible only to us.

  • For any other question, do not hesitate to call us by phone or send us an email.
    And remember, reserving on this website ... EVERYTHING IS ADVANTAGES!

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