Privacy Policy

Pursuant to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of these data and which repeals Directive 95/46/EC (General Data Protection Regulation), we inform you that the data you provide us will be processed by the owner of this website for the following purposes:

“Customer Service / Contact” section: The data you provide us will be processed for the purpose of answering your queries or requests and providing the services requested by you.

“Newsletter Subscription”: We inform you that the data you provide us will be processed for the purpose of managing the sending of commercial information through regular mail, e-mail, SMS or fax, about our Hotel.

“Reservations”: The personal data provided in this section will be processed for the purpose of managing the reservations requested by you. In all cases, the data provided may be processed for the purpose of preparing internal statistics to improve our services. The personal data provided will only be kept as long as our commercial relationship is maintained, and will be blocked once it is extinguished, during the period established by the legal requirements, available only to Courts and Tribunals to address possible claims, after which, said data will be cancelled. The legal basis for the processing of your data is the fulfillment of the contractual obligations assumed by you when requesting our services. We inform you that the personal data provided may be processed for the purpose of sending you informative and other communications (offers, events, congratulations) for which you must check the following box enabled for this purpose. The data provided will be kept for this purpose as long as you do not request the cessation of advertising shipments. You will have the right to withdraw your consent at any time. The withdrawal of consent will not affect the legality of the treatment based on the consent prior to its withdrawal. You can exercise your rights of access, rectification, deletion, opposition, limitation of processing at any time by contacting the following email address: or the following postal address: Hotel Europa Splash, with address at Calle Tramontana, s/n portal 18, Planta BJ 08370, Calella, Barcelona¬†.

Once your request is received, we will send you a form for the exercise of the specific right requested, which you must complete and send to us along with a photocopy of your ID or Passport. Once we receive said documentation, we will attend to the exercise of your rights within the legally established deadlines and if you have not obtained satisfaction in the exercise of your rights, you may submit a claim to the Control Authority, Spanish Data Protection Agency: www.

2. Cookies

See cookie use policy

3. Visit registration

In each access to the Hotel Europa Splash server, the IP address from which the user browses will be collected and the same will be recorded, as well as the Hotel Europa Splash pages visited. This data will be stored in a LOG file for statistical purposes and to determine the number of page views.

4. Hyperlinks

The portal allows access to other web pages managed and controlled by third parties through different links to facilitate users' search for information, content and Internet services, without under any circumstances being considered a recommendation or invitation for their visit. Creating a hyperlink from a web page of another Internet portal to any of the pages of the portal must be subject to the following conditions:

• Any hyperlink to the portal will be made to its main page or main pages of the sections it contains;
• The reproduction, in any case, of the services or contents of the Hotel Europa Splash portal is not permitted;
• The web page on which the hyperlink is established will not contain illegal information or content, contrary to morality, good customs or public order, nor will it provide content contrary to any third party rights;
• No false, inaccurate or incorrect statement will be included about the pages of the portal, nor about its services or contents;
• No deep-links, IMG or image links, or frames will be established with the pages of the portal without the prior express authorization of Hotel Europa Splash;
• Except for those signs that are part of the hyperlink, the web page on which it is established will not contain any brand, trade name, establishment sign, name, logo, slogan or other distinctive signs belonging to Hotel Europa Splash;
• The establishment of the hyperlink will not imply the existence of relations between Hotel Europa Splash and the owner of the website or portal from which it is made, nor that Hotel Europa Splash has authorized the hyperlink or supervised, known, accepted or assumed the services and content offered on said portal. Hotel Europa Splash does not market, nor previously control, nor make its own the contents, services and information available on said web pages, and is not responsible for them or for the information and statements included in them. Hotel Europa Splash is not responsible for any damages of any kind that may arise from the access, maintenance, use, quality, legality, reliability and usefulness of the contents, information, communications, statements, products and services existing or offered. on web pages not managed by itself.

5. General

Hotel Europa Splash reserves, without prior notice and at any time, the right to temporarily suspend access to its website and to make any modifications it deems appropriate to the page, the services or information offered, the presentation or location thereof and the conditions of access and use of the Hotel Europa Splash website. All information received on this website will be considered transferred to Hotel Europa Splash free of charge. Email will not be considered a valid means for the purposes of submitting claims. To do so, you must contact the Legal Department of Hotel Europa Splash, located at Calle Tramontana, s/n portal 18, Planta BJ 08370, Calella, Barcelona , which will indicate in each case the channels to follow.

All issues relating to the Hotel Europa Splash website are governed by Spanish legislation and are subject to the jurisdiction of the corresponding Courts and Tribunals, waiving any jurisdiction that may apply.

6. Veracity of the data

The user will be responsible, in any case, for the veracity of the data provided, with Hotel Europa Splash reserving the right to exclude from the registered services any user who has provided false data, without prejudice to other actions that may be applicable by law. Likewise, the user must be duly authorized to provide data from third parties. Only if they have the consent of the hotel's future guests, the user may provide the hotel with such data. Such information, which will allow Hotel Europa Splash to provide better service to its guests, is optional, so its submission by the user implies, under their exclusive responsibility, the assumption of the duty to inform those of the content of our Privacy Policy prior to offering personal information.

7. Hotel Responsibility

Access to the page does not in any case imply the existence of a commercial relationship between the user and Hotel Europa Splash. The portal only provides information about vacant hotel places at the time of requesting the aforementioned information, so if you make the reservation online, you are contracting directly with the hotel and not with the portal. The printed version of the reservation made serves as a locator when you go to the hotel. The reservation of hotel nights on this website implies the client's adhesion and acceptance of each and every one of the general conditions set out here. By accepting the following clauses, you declare and accept:

1) Be of legal age and have full capacity to make the reservation, stating that you understand and comprehend all the conditions found on the website.
2) That the data provided when making the online reservation are true, complete and concise.
3) Only those pages that appear within the web map are included in the website.
4) That access to this website is the responsibility of the user.
5) That once the reservation has been made, the electronic document in which it was formalized will be archived; you will be able to access it at any time.
6) That confirms the reservation made, that is, the indicated dates, the number of rooms, people and the chosen Hotel.
7) The conditions and price of the reservation made are those expressly determined in the rate conditions expressly included on the page where you make the reservation.
8) Regarding the relationship with the portal, it gives you the possibility of reserving rooms at the chosen hotel through its website, but it does not offer any type of hotel service under your responsibility.
9) That your card details are collected for the purpose of guaranteeing the reservation. Payment will be made at the chosen Hotel and only in the case of cancellations or no-shows (no shows), the reservation will be canceled and the charge established in the rate conditions will be charged.
10) Offers will only be valid for as long as they remain accessible to the recipients of the service.

8. Prices

The prices indicated are Retail Prices, VAT included. The price includes: Price per night based on the type of room and board selected, except for hotels where the inclusion of other services is specifically indicated. The price does not include: Any unspecified service in addition to extras such as transfers, tips, telephone calls, laundry services, minibar, parking, etc... Check-in and check-out time per general rule and unless otherwise expressly agreed with the establishment, the rooms may be used from 2 p.m. on the day of arrival and must be vacated at 10 a.m. on the day of departure.

9.Passports and visas

All travelers, without exception (including children), must carry their corresponding personal and family documentation in order, whether passport or ID, according to current legislation. It will be at their expense when travel requires obtaining visas, passports, vaccination certificates, etc. Minors under 18 years of age must carry written permission signed by their parents or guardians, in anticipation that it may be requested by any authority. If the granting of visas is rejected by any Authority, due to the user's particular reasons, or entry into the country is denied due to lack of the required requirements, or due to a defect in the required documentation, or for not being a bearer of the Likewise, the hotel declines all responsibility for events of this nature, and any expenses incurred will be the responsibility of the consumer, applying in these circumstances the conditions and rules established for the case of no-show.